Please read our Service Agreement

This agreement explains our obligations to you (hereafter referred to as “Client,” “Customer,” or “you”) and Cleaner Bros Detailing LLC (hereafter referred to as “Cleaner Bros,” “contractor,” “technician,” “us,” “our,” or “we”). By booking or receiving our services, you agree to the full terms of this agreement.

1Water & Electricity

• We bring our own water tank and generator.
• When possible we use your water and power, so please let us know if they won’t be available at (385) 375-7652.

2Cancellation & Rescheduling

• We work in most weather. If the weather won’t let us do the job properly, we’ll reschedule at no charge.
• 48 hours’ notice is required for cancellations or reschedules.
• Cancellations or reschedules within 48 hours of the appointment will result in a $40 cancellation fee.
• If the vehicle and keys are not present at the scheduled time and location, it will be treated as a cancellation and subject to the $40 fee.
• If our team cannot begin service within 20 minutes due to issues outside of our control (locked vehicle, no-show, lack of access), a $40 fee will apply.
• Gift Certificate appointments follow the same policy; late cancellations will reduce the appointment value by $40.
• Cleaner Bros reserves the right to reschedule in cases of severe weather, equipment failure, or staffing issues.
• Zero-tolerance policy for harassment, threats, or unsafe behavior toward our technicians. Violations may result in immediate cancellation and a $40 fee.
• How to cancel or reschedule: call (385) 375-7652 or manage your booking online.

3Operating & Moving Your Vehicle

By booking, you authorize Cleaner Bros technicians to operate and move your vehicle as necessary to perform the service, including repositioning for access.

4Quality of Service & Satisfaction Guarantee

We strive for the highest quality results. However:

• No service is guaranteed to fully restore a vehicle to “like new” condition. Results depend on the age, material, and condition of the vehicle.
• A final inspection will be conducted with you at the end of the appointment.
• If you are dissatisfied after completion, notify us within 48 hours. We may schedule a complimentary re-clean of the affected area within 7 days.
• All outstanding balances must be paid before a re-clean can be scheduled.

5Extreme Vehicle Conditions

Vehicles that are excessively dirty or contain biohazards may require:

• An Extra Dirty Fee of $50 per hour if the job takes significantly longer than anticipated.
• A Biohazard Fee for vehicles with mold, bodily fluids, or hazardous materials.
• Limiting service or recommending a follow-up detail if the vehicle cannot safely meet our standards.

6Services Not Covered

Our detailing does not include:

• Removal of seats from the vehicle
• Cleaning of bodily fluids (biohazard fee applies if required)
• Seat tracks (without seat removal)
• Glove box contents (unless requested and emptied)
• Spare tire areas
• Undercarriage or wheel wells

7Outside Service Area / Travel Fees

• We primarily service Utah County.
• Appointments outside of our business areas may require a $30-$60 travel fee or a minimum of two vehicles per visit.

8Personal Belongings

• Please remove valuables and personal items before your appointment.
• Cleaner Bros is not responsible for lost items left inside the vehicle.
• Any items collected during detailing will be placed in a plastic bag and left in the vehicle.

9Fees, Terms of Service & Payment

• Payment is due upon completion of service unless otherwise agreed in writing.
• If no payment is made immediately, you authorize Cleaner Bros to charge your card on file.
• Invoices not paid within 14 days are subject to a $25 late fee plus the outstanding balance.
• We accept cash, Venmo, Zelle, debit, credit and digital wallets. No card fees. Pay with Venmo, Zelle or cash and get 3% off.

10Membership & Subscription Services

Cleaner Bros offers a recurring service membership that provides discounted pricing for regular maintenance detailing of your vehicle. This membership is optional and is designed to help keep your vehicle consistently clean while saving money.

Membership Options & Scheduling

• Memberships are available for monthly, bi-monthly, quarterly, or other pre-determined intervals.
• You may schedule recurring appointments at a time convenient for you, and Cleaner Bros can pre-schedule your appointments to ensure consistency.
• Memberships can cover one or multiple vehicles. Additional vehicles may qualify for a discount.

Billing & Discounts

• Membership payments are billed in advance to reserve your scheduled appointments.
• The discount provided applies primarily to the initial full-detail service, with subsequent services considered maintenance-level.
• Example: A standard full detail costs $259. Membership price for the first service may be $117, creating a $142 discount. Maintenance services following the first are not subject to this retroactive discount.

Cancellation & Early Termination

• Memberships may be discontinued at any time.
• If the membership is discontinued before completing six (6) services, the discount received for the initial full-detail service will be billed retroactively.
• This ensures fair use of discounted services while protecting Cleaner Bros from misuse of membership pricing.

Flexibility

• Members may reschedule appointments with at least 48 hours’ notice.
• Membership terms remain subject to all standard access, cancellation, and service policies.

How to Join or Modify Your Membership

• Membership enrollment, changes, or cancellations may be made via our online booking system or by contacting us directly at (385) 375-7652 or help@cleanerbros.com.

11Feedback & Photos

• We value feedback. Please email help@cleanerbros.com with comments or concerns.
• Cleaner Bros reserves the right to take and use photos of your vehicle (without personal identifying details) for marketing and training purposes.
• Customers may opt out by providing written notice to help@cleanerbros.com immediately after service.

12Termination of Service

Cleaner Bros reserves the right to refuse or terminate service at our discretion, including but not limited to:

• Rude or inappropriate behavior toward staff
• Attempts to bypass Cleaner Bros and hire staff directly
• Unsafe or unsanitary working conditions

13Liability & Damages

• Cleaner Bros is not responsible for pre-existing damage or wear.
• If damage occurs during service, we will notify you immediately.
• Our liability is limited to the total dollar amount of the job.
• Cleaner Bros is not responsible for indirect, incidental, or consequential damages (including loss of use, business interruption, or property damage).

14Governing Law & Venue

All disputes shall be governed by Utah state law and resolved exclusively in Utah County courts.

15Class Action Waiver

You agree to resolve disputes with Cleaner Bros individually and waive the right to participate in any class action against us.

16Changes to Agreement

Cleaner Bros reserves the right to update these Terms of Service at any time. Updated terms will be posted on www.cleanerbros.com.

17SMS Marketing & Communications

Program Name: Cleaner Bros Detailing LLC SMS Alerts

Description: By opting in, you agree to receive SMS marketing messages and appointment reminders from Cleaner Bros Detailing LLC. You may also opt in by starting a chat on our website or by texting us.

• Message frequency varies based on your appointment schedule and promotional offers.
• Msg & data rates may apply.
• Consent is not a condition of purchase.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• To get help, reply HELP or contact us at help@cleanerbros.com or (385) 375-7652.
• To stop receiving messages, reply STOP at any time.
• See our Privacy Policy.

18Website Chat

Our website chat and some text replies are handled by an AI assistant. Prices and times it gives come from our booking system, and our team reviews conversations. A booking is confirmed only when you receive the confirmation.

19Privacy

How we collect, use and protect your information is explained in our Privacy Policy.