Privacy Policy

1Information We Collect

• Personal Information: Name, phone number, email, address, vehicle details
• Payment Information: Collected securely via encrypted third-party processors
• Communication Records: SMS, emails, or calls exchanged with us
• Website Chat: your name, phone, optional email and the messages you send in the chat on our website
• Website Data: IP address, browser type, cookies, and usage statistics

2How We Use Your Information

• Provide and manage detailing services
• Schedule, confirm, and remind you of appointments
• Send promotional offers, updates, and service reminders
• Improve website performance and customer experience
• Prevent fraud and ensure security

3Website Chat and AI Assistant

The chat on our website and some of our text replies are answered by our virtual assistant, which uses artificial intelligence (AI). Our team can see every conversation and can step in at any time. If you’d rather talk to a person, just ask.

4Service Providers We Use

We share information only with companies that help us run our business, and only for that purpose: our booking and scheduling system (Fieldd), our phone and texting provider (Quo), our email provider (Amazon Web Services), our AI provider (Anthropic) and our secure database host (Supabase). They are not allowed to use your information for their own marketing.

5SMS & Email Communications

• You may receive SMS reminders, updates, and promotional offers
• We do not sell your information.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the providers that deliver our messages.
• Consent to receive texts is not a condition of any purchase.
• Reply HELP for help, or STOP to unsubscribe at any time.
• Every marketing email includes an unsubscribe link.

6Cookies & Tracking

• Cookies are used to improve browsing experience, track appointments, and send reminders
• You may disable cookies in your browser, but some features may not work

7Photos & Media

• Cleaner Bros may take before and after photos for quality control and marketing
• Photos will not include personal items or identifying details
• Customers may opt out by providing written notice to help@cleanerbros.com

8How Long We Keep Information

We keep customer and conversation records while you’re a customer and as needed for bookings, billing and legal reasons. You can ask us to delete your information at any time at help@cleanerbros.com.

9Children’s Privacy

• We do not knowingly collect personal information from children under 13
• Any discovered data will be promptly deleted

10Your Privacy Rights

• Access or request a copy of your personal data
• Request corrections to inaccurate information
• Request deletion of your personal data (where legally permitted)
• Opt out of promotional communications

Contact help@cleanerbros.com to exercise your rights.

11Security of Information

• SSL encryption and secure third-party payment processors are used to protect data

12Changes to This Policy

• Cleaner Bros may update this Privacy Policy periodically
• Updated versions will be posted at www.cleanerbros.com